Privacy Policy

Who we are

Revive Sex and Relationship Therapy is a group of qualified and registered counsellors and psychotherapists in private practice who provide psychotherapeutic therapies to help individuals and couples with distressing situations that might affect their individual, relationship or sexual wellbeing. This privacy policy covers our website address is https://www.revivesexandrelationships.co.uk. Individuals therapists will have their own privacy policies.

Privacy Statement

Revive Sex and Relationship Therapy is committed to protecting your privacy, under the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) (EU) 2016/679. We will not use any information we may hold about you for any purpose other than that for which it was collected.

Revive Sex and Relationship Therapy does not automatically capture or store personal information through our website except in the cases outlined below. Under no circumstances is your data used for anything other than the purpose for which it has been collected.

At certain times you may be asked to fill in information about yourself on the site, e.g. when filling in a form. This information will only be used for the purpose stated in each case. Revive Sex and Relationship Therapy will not distribute personal information collected in this way to any third party, other than in limited instances in which it is bound by law to do so.

Revive Sex and Relationship Therapy may analyse statistical trends based on responses to forms etc. to help to improve services; however, this analysis will not include identifiable personal information.

Although Revive Sex and Relationship Therapy will always treat the information you provide with the strictest confidence, we cannot guarantee the security of the World Wide Web. It is possible, though very unlikely that someone other than Revive Sex and Relationship Therapy could access and read information sent to us in this way. If you feel concerned about this, please use another form of contact, e.g. telephone or post.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Cookies

Revive Sex and Relationship Therapy uses cookies to help understand how people use this website and to enhance their experience of it by, for example, capturing which pages are most popular, how long people spend on each page and what links they use to access the information they are seeking.

Revive Sex and Relationship Therapy may also use cookies to enable the website to ‘remember’ details that you voluntarily give, such as when you complete online forms, so that you do not have to repeat the information next time you use the website.

On occasion Revive Sex and Relationship Therapy may embed content from another website, for example, a YouTube video. Using a page with such content, you may be presented with cookies from the third-party website. Revive Sex and Relationship Therapy does not control the dissemination of these cookies. You should check the third-party websites for more information about these.

You can set your browser to warn you before accepting cookies, or you can set it to reject them automatically. Rejecting cookies may inconvenience you in browsing our website.

If you leave a comment on our website, you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this website, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Analytics

Revive Sex and Relationship Therapy uses Google Analytics to help analyse data about web page traffic to improve our website. This information is only used for statistical analysis purposes.

The cookies used for analysis purposes are:

NoKeyPartyValid up to
1__utmbGoogle Analytics30 days
2__utmtGoogle Analytics30 days
3__utmzGoogle Analytics5 days
4_gaGoogle Analytics2 years
5_gatGoogle Analytics30 days
6__utmcGoogle AnalyticsEnd of the browser session
7__utmaGoogle Analytics2 years
8_gidGoogle Analytics2 months

How long we retain your data

Revive Sex and Relationship Therapy will only retain your data for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal or marketing requirements.

To determine the appropriate retention period for personal data, we will consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law, individual therapists have to keep necessary client information (including contact, identity, financial and transaction data) for six years after they cease being clients for tax purposes.

In some circumstances, you can ask Revive Sex and Relationship Therapy to delete your data by contacting the individual therapist you might be seeing.

If you leave a comment on this website, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this website or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How we protect your data

Revive Sex and Relationship Therapy has put in place appropriate security measures to prevent your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.  Also Revive Sex and Relationship Therapy limits access to your personal data to those employees, contractors and other third parties who have a business need to know such data. They will not have direct access to your personal data as Revive Sex and Relationship Therapy will limit what information is processed. These parties who Revive Sex and Relationship Therapy permit to have access to your personal data are also subject to a duty of confidentiality.

However, we cannot absolutely guarantee the security of your data.

Revive Sex and Relationship Therapy has put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where Revive Sex and Relationship Therapy legally required to do so.

Your legal rights

Under certain circumstances, you have rights under data protection laws about your data. These include the right to:

  •  Request access to your data.
  • Request correction of your data.
  • Request erasure of your data.
  • Object to the processing of your data.
  • Request restriction of processing your data.
  • Request transfer of your data.
  • Right to withdraw consent.

You can see more about these rights at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights

If you wish to exercise any of the reasons set out above, please contact your therapist at Revive Sex and Relationship Therapy.